Troubleshooting TFTP Issues with Cisco Unified Real-Time Monitoring Tool (RTMT)

I’ve recently began studying for my CCNA Collaboration exam and to help with my studies I’ve built a small collaboration lab. Nothing too fancy, a 2811 with PVDMs and FXO/FXS cards, 2 3750 PoE switches, and 2 Cisco 7960 VOIP phones. My lab server has a dedicated NIC which connects to the lab network and hosts a domain controller, workstation, and CUCM 11.5 virtual machines.

All this was working well until I configured the switches to have a separate dedicated voice VLAN. The phones started having issues contacting CUCM and downloading new configuration files or firmware. If I moved the phones back to the same VLAN as CUCM the phones would work properly. Sounded like a TFTP issue to me, and here are the steps I followed to resolve the issue.

TLDR; ip tftp source-interface

First, I setup a trace to capture TFTP logs from my CUCM server.

  • From the CUCM Console: select Cisco Unified Serviceability from the Navigation drop down, and click Go.

2016-06-28 20_29_24-Cisco Unified CM Console

  • On the Cisco Unified Serviceability page select Trace -> Configuration

trace

  • Select your CUCM Server running the TFTP service for Server then select CM Services under Service Group.
  • For Service select Cisco Tftp then click Go.
  • Be sure Trace On is selected then change the Trace Level to Detailed.
  • Click Save.

2016-06-28 20_36_32-Cisco Unified Serviceability - Trace Configuration

With the detailed TFTP trace enabled, I tried resetting the phones to duplicate the issue. Once I verified the issue was still occurring it was time to grab the trace files.

To download the trace files you’ll need to use the Cisco Unified Real-Time Monitoring Tool which comes bundled with CUCM. To download the tool, follow these steps.

  • From the CUCM Administration page navigate to Application -> Plugins.

2016-06-28 20_46_18-Cisco Unified CM Console

  • Near the bottom of the plugins page find the download link for Cisco Unified Real-Time Monitoring tools.
  • Download the tool for your appropriate os and install.

2016-06-28 20_50_36-Find and List Plugins

  • When you run the program it will ask you for the IP of the CUCM server and the GUI username/password.

2016-06-28 20_52_43-Real-Time Monitoring Tool Login2016-06-28 20_53_00-Authentication Required2016-06-28 20_53_13-

 

  • Select Trace & Log Central. Then double click Collect Files.

2016-06-28 20_53_45-Cisco Unified Real Time Monitoring Tool (Currently Logged into_ collab-pub-01.a2016-06-28 20_54_07-Cisco Unified Real Time Monitoring Tool (Currently Logged into_ collab-pub-01.a

 

  • Scroll down to find Cisco Tftp and select either All Servers or an individual server.

2016-06-28 20_54_49-Cisco Unified Real Time Monitoring Tool (Currently Logged into_ collab-pub-01.a

  • Select your download options and click Finish.

2016-06-28 20_55_33-Collect Files

You should now have a wealth of information to dive into to try and troubleshoot your issue. As I was perusing the TFTP trace logs a few lines popped out at me.

2016-06-28 21_16_12-C__Users_bryan_Desktop_SDL001_600_000002.txt - Notepad++It would appear that the phone is contacting the TFTP server, but its IP address was not part of my voice VLAN. In fact, the source IP was the IP of the outside interface of my 2811!

After some quick google’ing I came across this article on the ip tftp source-interface command. Because my router was sourcing TFTP traffic from its outside interface, CUCM was not able to route the traffic back to 7960 phone.

Simply adding the ip tftp source-interface command followed by the VLAN my CUCM server resided in resolved the issue and my phones began registering again.

 

 

 

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