I’ve recently began studying for my CCNA Collaboration exam and to help with my studies I’ve built a small collaboration lab. Nothing too fancy, a 2811 with PVDMs and FXO/FXS cards, 2 3750 PoE switches, and 2 Cisco 7960 VOIP phones. My lab server has a dedicated NIC which connects to the lab network and hosts a domain controller, workstation, and CUCM 11.5 virtual machines.
All this was working well until I configured the switches to have a separate dedicated voice VLAN. The phones started having issues contacting CUCM and downloading new configuration files or firmware. If I moved the phones back to the same VLAN as CUCM the phones would work properly. Sounded like a TFTP issue to me, and here are the steps I followed to resolve the issue.
First, I setup a trace to capture TFTP logs from my CUCM server.
- From the CUCM Console: select Cisco Unified Serviceability from the Navigation drop down, and click Go.
- On the Cisco Unified Serviceability page select Trace -> Configuration
- Select your CUCM Server running the TFTP service for Server then select CM Services under Service Group.
- For Service select Cisco Tftp then click Go.
- Be sure Trace On is selected then change the Trace Level to Detailed.
- Click Save.
With the detailed TFTP trace enabled, I tried resetting the phones to duplicate the issue. Once I verified the issue was still occurring it was time to grab the trace files.
To download the trace files you’ll need to use the Cisco Unified Real-Time Monitoring Tool which comes bundled with CUCM. To download the tool, follow these steps.
- From the CUCM Administration page navigate to Application -> Plugins.
- Near the bottom of the plugins page find the download link for Cisco Unified Real-Time Monitoring tools.
- Download the tool for your appropriate os and install.
- When you run the program it will ask you for the IP of the CUCM server and the GUI username/password.
- Select Trace & Log Central. Then double click Collect Files.
- Scroll down to find Cisco Tftp and select either All Servers or an individual server.
- Select your download options and click Finish.
You should now have a wealth of information to dive into to try and troubleshoot your issue. As I was perusing the TFTP trace logs a few lines popped out at me.
After some quick google’ing I came across this article on the ip tftp source-interface command. Because my router was sourcing TFTP traffic from its outside interface, CUCM was not able to route the traffic back to 7960 phone.
Simply adding the ip tftp source-interface command followed by the VLAN my CUCM server resided in resolved the issue and my phones began registering again.
COLLAB-SW-01(config)#ip tftp source-interface vlan 103 COLLAB-SW-01(config)#end COLLAB-SW-01#wr Building configuration... [OK] COLLAB-SW-01#